Skip to content
Docs

Ask AI

Ask a question about Scribewren, such as uploading a file, editing a transcript, plans or the API.

Ctrl or Cmd+Enter to send

Answers are written by AI and can be wrong. For account or billing help, use the chat or contact us. Contact support (opens in a new tab)

Troubleshooting

Find the message you see, or the thing that is not working, and follow the fix. Messages are quoted the way the app shows them. If nothing here helps, go to Contact support.

Signing in

Section titled “Signing in”
What you see What to do
This sign-in link has expired. A link works once and expires soon. Go back to the sign-in page and request a new one.
This sign-in link was already used. Request a new one. Opening an old email again does not work.
Google sign-in didn’t complete. Try again. Choose Continue with Google again. If it keeps failing, use Email me a sign-in link.
We couldn’t sign you in. Try again. Try once more. If it repeats, contact support.
Too many attempts. Wait a moment, or for the time the message gives, then try again.
This account is suspended. Contact support if you think this is a mistake.

If the email with your sign-in link does not arrive:

  • Check your spam folder.
  • On the Check your inbox page, use Resend link once the countdown ends. The page confirms with We sent another link.
  • If you typed the address wrong, choose Use a different email and start again.

Uploading

Section titled “Uploading”
What you see What to do
We can’t read that file type. Try an audio or video file.
That file is larger than your plan allows. Compress or trim the file, or see the plans.
You can add up to a set number of files at a time. Add the rest once the first files have started, or upgrade.
Too many transcriptions are running right now. Wait for one to finish. Uploading, queued and transcribing files all count.
You’ve reached today’s transcription limit. Try again after the daily reset, shown on Plan & usage, or upgrade.
We couldn’t verify the upload. Choose Retry on the row.
The upload was interrupted. Choose Retry. The upload continues where it stopped.
Uploads are paused on this account. Contact support for details.

More detail is in Upload audio and video. Keep the original file on your device until the row says Uploaded.

Transcription

Section titled “Transcription”
  • A file stays on Waiting in queue. How fast a file moves depends on your plan. The transcript page shows your place in the queue. See Transcription statuses and Plans and billing.
  • The status reads Couldn’t transcribe. Choose Try again on the transcript page. If the message says the file could not be read, convert it to MP3 or MP4 and upload it again. If it fails again, contact support and send the transcript link.
  • The transcript is in the wrong language. Scribewren detects the language automatically. Contact support and send the transcript link.
  • The transcript has no speaker labels. The notice We couldn’t tell the speakers apart, so the transcript has no speaker labels. means the text is fine but speakers could not be separated.
  • Only the first part of the file was transcribed. The file was longer than your plan allows. The notice has a See plans link.
  • A transcript has no text. The notice We didn’t detect any speech in this file. means the audio had no speech to transcribe.

Audio and playback

Section titled “Audio and playback”
What you see What to do
The audio for this transcript has expired. You can still read, edit and export it. The playback copy is kept for a time that depends on your plan. See Account and privacy.
You deleted the audio for this transcript. The text is unaffected. The playback copy was removed with Delete audio. The transcript still works.
There is no audio to play for this transcript. There is nothing to play for this transcript.
Audio is still being prepared for playback. Wait a little while.
We couldn’t load the audio. Reload the page to try again. Reload the page.

Editing and saving

Section titled “Editing and saving”
  • The save indicator reads Not saved. Choose Retry. If it keeps failing, check your connection.
  • A segment says This segment changed in another tab. Choose Reload segment to load the newer version.

See Edit a transcript for how saving works.

Limits and your plan

Section titled “Limits and your plan”
What you see What to do
You’ve reached today’s AI notes limit. Try again after the daily reset, shown on Plan & usage.
You’ve reached today’s translation limit. Try again after the daily reset, shown on Plan & usage.
This isn’t included in your plan. The feature needs Unlimited. See Plans and billing.
Still activating A payment can take a few minutes to confirm. Choose Check again, or wait.
Your last payment did not go through. Choose Manage billing and update your payment method.

Connection and general errors

Section titled “Connection and general errors”
What you see What to do
We can’t reach Scribewren. Check your connection and try again.
Scribewren is briefly unavailable. Try again shortly.
Export took too long. Choose Try again. See Export and copy.
Check the details and try again. Check what you entered and submit it again.
We can’t find that. The page or item may have been deleted. Open it again from your Library.
Something went wrong. Try again. If it keeps happening, contact support.

Can't find what you need? Contact support, email [email protected], or open Help and then Contact in the app. scribewren.com