Account and privacy

Everything on this page lives under Settings. Open Settings from the main navigation, then pick a section. Billing has its own page: see Plans and billing.

Your account

Open Settings, then Account.

• Name: type a new name and choose Save changes. The button stays off until the name changes.
• Email: this field is read-only. To change your email address, contact support. See Contact support.
• Sign-in methods: lists how you can sign in, Google or Email link. Scribewren has no passwords.

Notifications

Open Settings, then Notifications.

Setting	What it does
Email me when a transcription is ready	Sends an email when a file finishes.
Email me when a transcription fails	Sends an email when a file fails.
Show a browser notification when a transcription finishes	Shows a notification on this device only, while Scribewren is open in a background tab. It never shows titles.

Security and billing emails are always on. They cannot be turned off.

If your browser blocks notifications for Scribewren, the browser notification switch is off. The page tells you to allow notifications in the site settings, then turn it on. Some browsers cannot show notifications at all, and the page says so.

Security and signed-in devices

Open Settings, then Security. The list of sessions shows each device, its country when known and when it was last active. The device you are using is marked This device.

• Choose Sign out on another device’s row to end that session.
• Choose Sign out of all devices to end every session, including this one. Confirm with Sign out everywhere and sign in again afterwards.

If you do not recognize a device, sign it out. You can also sign out of the current device from the command palette: press Ctrl or Cmd + K and choose Sign out.

Appearance and editor preferences

Open Settings, then Appearance. Changes save as soon as you make them.

Setting	What it does
Theme	System, Light or Dark.
Pause while typing	Pauses playback while you type in the transcript.
Auto-scroll	The transcript follows the audio while it plays.
Keyboard shortcuts	Turns single-key shortcuts in the editor on or off. See Keyboard shortcuts.

What Scribewren keeps

Open Settings, then Privacy for the same list inside the app.

Data	How long Scribewren keeps it
Original uploads	Deleted within 24 hours after processing finishes.
Audio for playback	Free: 7 days. Unlimited: 90 days. The time counts from when the transcript is ready.
Transcripts, AI notes and translations	Until you delete them or delete your account.

To remove a transcript, see Library. To remove only the playback copy and keep the transcript, use Delete audio on the Details tab. See Edit a transcript.

Scribewren also commits to the following:

• It never uses your files or transcripts to train or fine-tune models.
• Your audio is processed by a service provider under zero data retention. The list of subprocessors names each one.
• AI notes and translation send transcript text to the provider only when you ask for them, under the same terms.

The Privacy Policy is the full statement and has the legal detail.

Product analytics

Scribewren asks once, in a banner that begins Help improve Scribewren? It explains that, with your OK, Scribewren counts how features are used, and never your files, transcripts or titles. Choose Accept or Reject. The banner also links to How we use cookies. Once you choose, the banner goes away.

To change your answer later, open Settings, then Privacy, and use the Product analytics switch. It covers usage events from the app and from Scribewren’s servers.

If your browser sends the Global Privacy Control signal, Scribewren treats it as a Reject. Analytics stay off, and the switch cannot be turned on. The page says Your browser sends Global Privacy Control, which keeps analytics off.

The Cookie Policy explains which cookies Scribewren uses.

Ask for a copy of your data

Open Settings, then Privacy, and choose Request a copy of your data. This opens an email to [email protected]. You can also write to that address yourself. Include the email address of your account.

You can also export any transcript yourself at any time. See Export and copy.

Delete your account

1. Open Settings, then Danger zone.

2. Choose Delete account. The dialog Delete your account? opens.

3. Type your account email address in the confirmation field. The match is not case sensitive.

4. Choose Delete account. The button stays off until the address matches, and reads Deleting… while it works.

Deleting your account removes all your transcripts and ends your subscription. This cannot be undone.

• Your subscription is canceled immediately.
• Your content is deleted within 24 hours.
• Your account is deleted within 7 days.

After you confirm, Scribewren signs you out and takes you to the sign-in page.

Caution

Export anything you want to keep before you delete your account. Scribewren cannot restore a deleted account.

If something goes wrong, the dialog shows a message. Try again, or contact support. See Troubleshooting.