Plans and billing

Scribewren has two plans, Free and Unlimited. Every account starts on Free. Upgrading is optional and you can cancel at any time.

Compare the plans

Limits on the Free and Unlimited plans

	Free	Unlimited
Transcriptions	3 per day	No daily cap
Fair use	Not applicable	300 audio hours per month
Longest file	30 minutes	10 hours
Largest file	5 GB	5 GB
Files per upload	1 file at a time	Up to 50 files at once
Queue	Standard	Priority
Speaker labels	Included	Included
AI notes	Summary (3 per day)	Summary, chapters and action items (200 per day)
Translation	Not included	50 per day
Playback copy kept	7 days	90 days
Export	TXT, DOCX, PDF, SRT and VTT	TXT, DOCX, PDF, SRT and VTT
API access	Not included	Included

Unlimited costs $19 when billed monthly, or $96 when billed yearly. The yearly price works out to $8 and saves 57% compared with paying monthly. Paddle handles checkout, and the final amount and any tax are shown there before you pay.

See your usage

Open Plan & usage from the main navigation. The page shows:

• Current plan, with its status, the next renewal date or the date access ends, and the buttons Manage billing and Upgrade to Unlimited when they apply.
• Today, one meter each for transcriptions, AI notes and translations, with a line such as Resets at and a time. Daily limits reset on their own.
• In progress, a card for files. Uploading, queued and transcribing files all count. Add more when one finishes.
• This month, on Unlimited only, the fair-use meter described below.
• Compare plans, a table that sets the two plans side by side.

Fair use on Unlimited

Unlimited has no daily cap on transcriptions. It is meant for normal personal and professional use of up to 300 audio hours per month.

• At 80% of that amount, This month shows Near fair use.
• Past the amount it shows Past fair use. New files then go to the standard queue until the date shown. Nothing is deleted and nothing is blocked.

Upgrade to Unlimited

1. Choose Upgrade to Unlimited on Plan & usage or in Settings, Billing. The same dialog also opens when a limit message offers an upgrade.

2. In the Upgrade to Unlimited dialog, pick Monthly or Yearly. Yearly is selected for you and shows a Save tag with the percentage. The dialog says Cancel anytime.

3. Choose Upgrade to Unlimited to continue, or Not now to close the dialog. The button shows Opening checkout… while the secure checkout loads.

4. Pay in the checkout. When you return to Scribewren, the page shows Setting up Unlimited while it confirms your payment, then You’re on Unlimited. Choose Continue.

Payments can take a few minutes to confirm. If the page says Still activating, your plan updates on its own once the payment goes through. Choose Check again to look now, or Close to leave the panel.

Paddle is the seller and handles payment, tax and invoices. The Terms explain this in section 6.

Check your subscription

Open Settings, then Billing. It lists:

Field	Meaning
Plan	Free or Unlimited.
Status	Trial, Active, Past due, Paused or Canceled.
Amount	What you pay and how often.
Renews or Access ends	The next renewal date, or the last day of access once you have canceled.

Choose Manage billing to open the billing portal, which Paddle runs. Use it to cancel and to manage your payment details and invoices.

Cancel your plan

Open Settings, then Billing, choose Manage billing and cancel there. You keep Unlimited until the end of the period you paid for, and the page then shows Access ends with that date.

Plans renew automatically until you cancel. Deleting your account also cancels the subscription straight away. See Account and privacy.

If a payment fails

The Billing page shows a banner: Your last payment did not go through. and Update your payment method to keep your plan active. Choose Manage billing to fix the payment method.

Paddle retries the payment, and you keep Unlimited during a 14-day grace period. If the payment still fails after that, your account moves to Free.

Refunds

Note

The refund wording on this page is a summary. The Refund Policy is the authority.

• Your first payment for Unlimited has a 30-day money-back guarantee. Ask within that window and you get a full refund. You do not need to give a reason.
• Renewals are not refundable, except where the law requires a pro-rata refund.
• The guarantee applies once per customer.

Paddle issues refunds, back to the original payment method. To ask for one, email [email protected]. See Contact support for what to include.

API access

API access is part of Unlimited: Included. Free accounts do not include it: Not included. The API documentation explains how it works, starting with Authentication.