Help center

These guides describe the Scribewren web app as it works today. Button and menu names are in bold, exactly as they appear in the app.

If you are new, start with Get started. If something went wrong, go straight to Troubleshooting.

Start here

Get started Create an account and turn your first file into a transcript.

Upload audio and video Add files, watch the upload list, resume an interrupted upload.

Transcription statuses What each status means, what failures say, and how to retry.

Work with a transcript

Library Search, filter, rename and delete your transcripts.

Edit a transcript Playback, text edits, speaker names and find.

Keyboard shortcuts Every shortcut in the app and the editor.

AI notes Summary, chapters and action items.

Translation Translate a transcript into another language.

Export and copy Download documents and caption files, or copy the text.

Your account

Plans and billing Free and Unlimited, usage, upgrades, cancelling and refunds.

Account and privacy Sign-in, settings, what we keep, and deleting your account.

Troubleshooting Fixes for the messages you may see.

Contact support Email, chat and what to include.

Building on the API

API access is part of the Unlimited plan. Requests, authentication and webhooks are covered in the API documentation. Start with Authentication to see how access works.